I believe this is a first. I've never heard of a company actually eliminating customers because of their high maintenence phone calls. Do you think Sprint will gain any new customers once word of this new "cost saving" tactic gets out? Is this an example of a company feeling it's a "privelege" to be a part of their network? By the way...to all my Sprint buddies who work there...can you get the network to work in my house please? I mean, the world headquarters is located in the same county.
Here's the story:
JACKSONVILLE, Fla. -- Hundreds of cell phone customers are being given the boot, accused of being too high maintenance.Sprint-Nextel
is disconnecting more than 1,000 subscribers on grounds the clients
call customer service too often and make "unreasonable requests."The 1,200 people getting dropped will have to find a new carrier by the end of the month. Continue reading...
Update: A Sprint employee has turned in a work order on my behalf to look at the network around my home. I thought that was pretty good customer service.
Update 2: Check out Seth Godin's post regarding this issue here.
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